Clearing the Cache and Cookies in a browser helps to fix issues, which cause errors on a webpage if portal has got any changes of design or functionality. If cache is not cleared, browser will use old data instead of new, what can cause errors. Clearing the Cache and Cookies can fix these errors.

Sometimes it is necessary to clear the Cache more than once.

Google Chrome 69.0

1. Select the Tools icon ,

2. Select More toolsand Clear browsing data,

3. Select Advanced, time range All time and select checkboxes:

• Cookies and other site data;

• Cached images and files,

4. Click Clear data,

5. Close and restart your browser.

Mozilla Firefox 62.0

1. Select Open Menu / Options page:

2. Select Privacy and Security, History

3. Click Clear History, chose:

• choose Cache
• choose Cookies

4. Click Clear,

5. Close and restart your browser.

Internet Explorer 11

1. Select Tools  and choose Internet Options,

2. Under "Browsing history," click Delete,

3. Select the following checkboxes:

• Temporary Internet files and web site files;

• Cookies and web site data,

4. Click Delete,

5. Click OK,

6. Close and restart your browser.

Microsoft Edge 41.1

1. Select Settings and more  and choose Settings,

2. Select Choose what to clear,

3. Select the following checkboxes:

• Cookies and saved website data;

• Cached data and files,

4. Click Clear,

5. Close and restart your browser.

Opera 55.0

1. Select   and choose Clear browsing dataunder History,

2. In "Obliterate the following items from" select the beginning of time;

3. Select the following checkboxes:

• Cookies and other site data;

• Cached images and files,

4. Click Clear browsing data,

5. Close and restart your browser.

If You are using another browser or different version, here You can find usefull information about clearing the Cache.

If your sent message in receiver's mailbox has incorrect information in a field "From", it means that you have entered this information in your signature, which is used for outgoing messages.

You need to change this signature:
 

1. Come into the letterbox Settings, and choose the section Signature,
 

2. Enter and confirm information that appears in the "Full name” section.

When You receive a new message, You have an opportunity to apply any filter to sender straight in the message reading view. To do that:

1. open the message;
2. click on the name of sender;
3. in the drop-down menu choowse option "Create a filter".

After this You'll get redirected to the "Options"  section, where You are able to finish adding any filter to the certain sender.
More about filters - here.

Choose which browser you want to download:

Mozilla Firefox (recommended)

Google Chrome

Ms Edge

Safari (for iOS/MacOs)

Mypal (for Windows XP & Vista) - install can here (ZIP version) or .EXE version

We don't support more:

• Internet Explorer 11
• Firefox 57 or below
• Google Chrome 52 or below
• Safari 11

Problems with updating the browser by yourself?
If you are using a computer and you do not have rights to install or update the software, ask the administrator to do it.

It is not possible to update an existing web browser?
If you cannot change the browser due to lack of compatibility (for example, usage of old browser-specific software), you can install a second browser from offered and use it for web page viewing.

If you have received message about the undelivered email that appear to originate from your email address, then don’t pay any attention on such letter, it wasn’t sent from your email address – most likely it was sent by spammers.

If letter receiving from Mail Delivery does not end, set the filter with automatic mail deletion with the names “Mail Delivery”.

!There is a chance that your mailbox was hacked. In this case it is necessary to change the access password, secret question and answer to it.

! Please check other information for password restore which is shown at section "Profile safety".Write to us about the situation, perhaps we will be able to help you, and tell more about the letter receiving reasons.

Create filters to the letters that you don’t want to receive installing condition either automatically delete these messages, or move them to a Spam folder.

By creating a filters, install the appropriate conditions, make filter to the addresses not e-mails from which messages are coming (for example, email45@spammerdomain.com lock the domain spammerdomain.com)

In the case if using filters does not help and spam to your mailbox come in a large scale, use increased protection against spam.

!Please note that in increased spam protection mode, there is a possibility that the conventional (important for you) letters, in some cases, may also mistakenly moved to the Spam folder. Don’t publish your e-mail address in public sites, try to unsubscribe from different letter receiving and never reply to spam messages. Other suggestions see here 

1. Open a specific letter, in its title, next to the word "From" click on the sender's address.

2.On the pop-up menu, select "Create a filter" and set the condition move those messages to the folder "Incoming”. 

According to the user's wishes, folder may not filter messages that are marked as spam, but move them to another folder or leave them in the folder "Incoming”. If you want it, disconnected the spam filter.

1. Clear your browser cache. Clearing the Cache and Cookies in a browser helps to fix issues, which cause errors on a webpage if portal has got any changes of design or functionality. If cache is not cleared, browser will use old data instead of new, what can cause errors. Sometimes you need to cleaned a cache several times in a row, then you must turn on browser and enter to your e-mail.

2. Update your browser to its latest version. Perhaps you are using an outdated browser version which our site no longer technical support. In this connection time, some site functions may become unavailable or not work properly.

   !Check if the problem recurs on a different browser.

   ! Check if your browser enable JavaScript and Cookies.

In case if the above steps have not helped, contact us indicating information as detailed as possible for your actions and the resulting error. Send us screen-shots.