Quick questions


You have received message about the undelivered email that appear to originate from your email address. In addition the name of your computer or provider mentioned in such message is wrong. Don’t pay any attention on such letter, it wasn’t sent from your email address – it was sent by spammers.


Unfortunately it’s possible to forge the sender address. If the receiving server does not make additional checks (SPF, DKIM) it’s possible to send letter from any email address.


The mail server having rejected the letter can send to the sender the bounce message of non-delivery (Non-Delivery Report, NDR). Since the address of the sender is forged, the user can receive set of messages on non-delivery. Such incorrect automated sending of bounce messages by mail servers is called backscatter.

See here for more details about spam.
Some advices of how to reduce spam amount in the mailbox.

If you receive any letter, which accords to the spam rules, please inform us about this letter to add it to the SPAM filter of the portal and avoid it's further sending to users.

To do that:

  1. Enter your mailbox;
  2. Open a letter;
  3. Click on Spam.


In this case, letter goes to the queue of SPAM filter of the portal and if it is a spam, we will prevent it's further mailing to you and otherusers.
Thank you for the colaboration.

! After clicking on the Spam  button, this email will automatically be moved to the Trash, and in the Filters section a rule will be created that will place all further such emails immediately in the Spam. If necessary, you can change the rules to something else, for example, immediately remove this letter from the mail. Read more about filters here


How to disable AdBlock program?

How to clear „Cache”, „Cookies” or „Temporary Internet Files”?

Browsers for portal and updating them

Cleaning the folder

SMS notifications

I can not receive messages

Forward to other email, SMS notification

How to create a new signature in the letter?

How to receive Mail+ service?

Filter incoming messages

How to prevent important email from going into the SPAM folder?


How to block a message sender?

Recover emails, deleted from the mailbox

Ways to protect your account

View all unread messages in a folder

What is the Mail+

Using the Alias Feature

How to request confirmation on reception?

How to send the message with multiple addresses?

Spell-checking in Your browser

Filter rule: delete message

How to turn off the SPAM filter

When I send a message, my personal information isn't correct

How to restore message from "Trash" folder

How to sign out from mailbox

How to turn off incoming mail auto-filtering to the folders "Social" and "Lists"

I receive error during sending message

Language settings for the portal

What is the technical maintenance of the mailbox?

I need a larger mailbox

Advanced Search

Folder "Lists" and "Social"

Filter rule: move message to folder

Increased spam protection.

Warning for password transmission.

How to tell if this was you

Letters and pictures size on the computer screen

Message sorting

Quick Search

How to clear the "Trash" and the folder "Spam"

Filter rule: redirect and leave a copy

How to disable notifications of contact birthdays and name days?

Auto Reply

I removed all messages, but my mailbox is still full

Renaming a folder

Technical and administrative requirements for incoming messages

The message about web-page blocking

Why my sent e-mails go to «Lists» or «Social» folders

Mark letter as

Filter rule: ignore SPAM rules

Filter rule: redirect to another e-mail

How to change the text font and size of a letters?


Warning "This message could've been sent by user ..."

Print the letter